FREQUENTLY ASKED QUESTIONS

SYNC 2020 organizers will provide training on how to access the conference's numerous sessions and resources.
Below are answers to frequently asked questions (FAQs). For additional information, contact (202) 232 - 6749 or SYNCinfo@healthhiv.org

Frequently Asked Questions

The SYNC 2020 Virtual Conference will be held online September 8 – 11 with more than 60 sessions and over 200 speakers covering multiple plenary sessions, institutes and tracks. The virtual platform will be easy to navigate and will have many features to enhance your virtual experience, including connecting with other attendees, chatting with exhibitors, games, and polls. SYNC 2020 Virtual will include both live and pre-recorded presentations as webinars with live Q & A text chat with speakers.

No. The virtual conference platform is web browser based and mobile device friendly. All you will need is a device (desktop, laptop, tablet or phone) and an internet connection. You will not have to install any software or upload any programs.

The conference agenda is set for Eastern Time.

Paid registrants can access the conference by visiting https://sync2020.vfairs.com/ and logging in by using the email address you provided when you registered and the password provided directly before the conference. The conference will be accessible via all devices (laptops, desktops, phones, tablets, smart TVs, etc.) and it is recommended that you use Chrome, Safari, or FireFox browsers when accessing the virtual conference platform.

If you have any problems logging into the conference platform please contact sync2020@vfairs.com.

Unfortunately, no. All attendees must register and pay to participate in the conference. Each registration login will work on one device.

No. Since the conference is virtual, you do not need to register for or select ahead of time the sessions that you want to attend. You can move around from session to session within the virtual platform and you will have an opportunity to view and earn credits for any sessions you missed on-demand for 12 months after the conference.

We hope you will be able to join us for the full dynamic conference however we understand that is a serious time commitment with everyone’s busy schedules. The good news is that all sessions will be available to paid registrants to watch on-demand until September 2021.

Yes.  All sessions will have a Q&A feature that will allow attendees to communicate and ask questions via a text chat message board. All tracks and institutes will be simulive, meaning a recording will be played at a specific time and the speakers will be available to answer questions throughout the entire session.

Attendees will also be able to connect with speakers via the chat function in the Networking Lounge and discussions can carry over from a session to a group chat once a session ends.

Yes. Conference attendees will be able to connect with other attendees, exhibitors, sponsors and speakers through one on one or group text message chats.

Yes. SYNC 2020 will be offering the following credit types:

  • Physician Continuing Medical Education
  • Continuing Pharmacy Education
  • Continuing Nursing Education
  • Social Worker Continuing Pharmacy Education
  • Health Education Specialists Continuing Education

Attendees will have an opportunity to earn up to 13 contact hours during the SYNC 2020 virtual event and more than 50 contact hours by watching sessions on-demand after the conference.

All SYNC 2020 content will be available to paid registrants for 12 months after the conference. The virtual conference platform (including sessions, exhibits and posters) will be available for 30 days after the conference. All conference sessions will be available for view on demand until September 2021 and this includes access to continuing education credits.

Yes. There will be a virtual exhibit hall where attendees can visit individual booths and view their content (handouts, videos, resources, etc.), connect with company representatives via chat messaging and one-on-one video chats to ask questions, obtain more information and download items for future reference. The agenda will include specific exhibit times to allow for ample opportunities for exhibitors and attendees to connect.

Yes. There will be a virtual poster hall where attendees can visit individual posters, view the content and connect with authors via chat messaging to ask questions and obtain more information. You can view the posters at any time during the event and a dedicated Poster Session is scheduled for Wednesday, September 9 at 6:00 PM – 6:30 PM ET, when you can chat with the authors via text chat and ask questions.

Yes. There will be many opportunities for attendees to connect, chat and network during SYNC 2020. The virtual conference platform will have a networking lounge where attendees can gather to hold one-on-one or small group chats to discuss a particular topic/interest or just catch up and check in with colleagues. Attendees will also have the ability to connect with speakers and poster authors, and ask questions about presentation content, etc. There will be several breaks throughout the conference specifically for networking and connecting with each other.

You can find all details about SYNC on the Conference website, SYNC2020.org.

SYNC 2020 sessions are now accessible to registrants, and will be available until September 2021. CME/CE credits are available until September, 2021.


Registrants can access session recordings on the conference platform until October 8th, 2020. Starting October 9th, registrants can access session recordings at SYNC2020.org until September 2021.

Until October 8, 2020

Step One:

Visit www.sync2020.vfairs.com to access the full platform – review sessions and obtain CE/CME credits, visit exhibit booths and view posters.

Step Two:

Enter the email address that you used to register for the conference.

Step Three:

Click on Sessions and select Plenaries, Tracks or Institutes.

October 9, 2020 – September 2021 

Step One:

Visit SYNC2020.org to access the session recordings for review and obtain CE/CME credits.

Step Two:

Click on the SYNC 2020 Session Recordings link and enter the email address that you used for registration.


Step Three:

Search for sessions to review.